Delivery Guidelines
We are excited to offer online ordering for our delivery services.
We are a small business that maintains our own webstore, any and all feedback is greatly appreciated! Send feedback to info@urbantailspet.com
To ensure a great experience, we do have some guidelines.

 

 

 

  • If you are unable to find an item online, please call us at the store. While we are working to have our web store reflect our complete in-store inventory, we do not have all items online.
  • Are you part of our rewards programs? Please note this in the special instructions field. We will track that for you with our in-store system. Note: If you are up for a redemption from either your Customer's Rock Rewards Program or your Frequent Buyer Food program, your delivery total must meet the $25 minimum after the discount is applied. We are happy to help you pick out additional items to meet the minimum. Please call us at the store if you have any questions! 612-879-0709
  • Deliveries leave our store at 10:30 AM and are finished by 4 PM at the latest. We will do our best to accommodate your schedule. Due to demand, we cannot guarantee a time-specific delivery. 
  • You do not need to be home to receive your order, but we require a drop off area that you find secure and safe. Urban Tails is not responsible for any damaged or stolen goods as a result of the drop off area not being secure for your order. Do you need your food placed in a certain spot? Would you like us to call when we get there? Please note this in the special instructions field. If there are no specific instructions, we will place food outside the door. Please leave us instructions to ensure your goods are delivered in the manner you wish to receive them.

 

 

Delivery Area

 

Please provide your address below, so that we can pin it on the map

 

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