Urban Tails Pet Supply allows returns on food and litter within 30 days of purchase so long as the product is in original packaging, the product is more than half full, and you have your original receipt. Urban Tails allows returns on outerwear and toys within 30 days of purchase so long as they have original packaging, tags attached and are in sellable condition (not worn outside), with receipt. Urban Tails does not allow returns on used unsellable merchandise, opened packages of treats, or opened packages of most supplements. If you do not have your receipt, Urban Tails can offer store credit on unopened sellable merchandise. Please call us with any specific questions about unique returns and our associates will be happy to assist you.